Making a Complaint and Getting a Refund

Date: 2015-10-07; view: 413.

(Charles has come to the shop to exchange the jacket he bought there two weeks ago)

Excuse me, please. I bought this jacket two weeks ago and I'm afraid ... I have decided I don't really like the colour. It's not my colour at all. Do you think I can possibly change it? Oh, I see. Well, it's not just the colour, it doesn't really fit me, either. I think ... I think it's rather too small. I think your salesman gave me a smaller size than I asked for. I don't really think I can possibly wear it around the streets. I look awfully ridicu­lous, I must change it, I am afraid. Do you think I could have one size bigger and a different colour? Which colours do you have? Do you have one in brown, black? Ноw about navy-blue? I'd quite like a navy-blue one. Well, my size is forty-eight but I think this forty-eight is rather too small. Perhaps I ought to try the fifty. You do have a fifty in navy-blue, do you? Oh, good, good. Right! Could I try it on before I go? I don't want to make the same mis­take again. I think that's a lot better. Yes, I'd like this one, please. Oh, I see that is going to cost me more money, is it? Well, if I pay the difference - two pounds, is it? Well, here's two pounds. I'll give you the old one back. Thank you very much indeed.

* * *

I bought this last week and I took it home and discovered that ... well, for a start it's two sizes too big, and I also dis­covered it was very careless of me not to have noticed it in the shop but it's got these yellow stripes on and really I just can't bear the colour, yellow ... So I know it's terribly awkward of me, but please, would you mind refunding it or perhaps I could change it for another one I have got the receipt with me thank you very much.

* * *

I came in last week and I bought this pair of trousers. And, well, I tried them on when I was in the shop end they looked fine underneath the lights and everything. But when I got home I put them on again and the colour wasn't exactly the same as it appear­ed in the shop. You know, they are the right length and everything,

They fit perfectly and I'm quite happy with them but I don't have anything to wear with them. None of my other clothes seem to match. So I wonder could I change them for another pair of a different colour? Or even have a refund so that I can buy a different arti­cle of clothing or another pair of trousers somewhere else? O.K., thank you.