DIRECTNESS, OPENNESS, AND HONESTY

Date: 2015-10-07; view: 611.

INFORMALITY

When placing an order at nearly any Starbucks© in southern California you are almost always asked to provide your name, and the expectation is that it will be your first name. Shortly thereafter, you will likely hear your name shouted out as your order is completed. In U.S. restaurants the waitstaff will often introduce themselves using their first name. These practices are examples of the informality that characterizes U.S. culture and are in contrast with what you would experience in other, more formal cultures.

This informality is a reflection of the equality that Americans value. Everyone, regardless of position, rank, or wealth is considered as equal and there is no need for titles of distinction. The exception to this practice is for those in certain professions, such as military, medical, courts, clergy, high government official, and a few others. This informality does not connote a lack of respect toward others. Rather, it conveys the feeling of equality and individuality inherent in the dominant U.S. culture.

Americans often use phrases like, “Just tell it like it is,” or “Don't beat around the bush.” In these instances, the speaker is indicating a desire to quickly get to the heart of the matter. This illustrates the value placed on direct, open, and honest communication, which takes precedence over politeness and face saving measures. Here again, you can see the influence of equality, informality, the importance of time, and the feeling that each person can take care of themselves. Americans see no need to use elaborate courtesy protocols because everyone is equal and honesty is a positive mark of one's character [29].