Rewrite each sentence using one of the structures above.

Date: 2015-10-07; view: 468.

A. We often use a past tense to make our language polite or indirect (to make the other person feel they are under no pressure).

Vocabulary skills.

End the call

Greetings

Answer the phone

- (receptionist) Good morning, ICT, Teresa is speaking. How can I help you?

- (internal phone) Hello./ Sales department./ Nick Hamilton.

- Connect the caller

- Please hold while I try to connect you.

- I'll try her number for you.

- Say who's calling + why

- This is ………. speaking / My name is ……..

- This is ………. (here).

- Can I speak to ……., please?

- I'd like to speak to someone about……….

- The reason I'm calling is ………..

- I'm calling to ask a few questions about……….

- I'm calling in connection with……….

- Hello! How are you?

- How nice to hear from you! How are things in Paris?

- Oh! I didn't recognize your voice!

- Thanks for calling – did you get my e-mail?

- Check it's a good time to talk?

- Are you in the middle of something?

- Do you have a second?

- Is there anything else I can help you with today?

- Thanks for calling / It's been nice talking to you. Bye.

- Thanks for your time.

- OK, leave it with me. I'll call you tomorrow afternoon.

I wanted to speak to someone about my order.

(=I'd like to)

I was just calling about the sales figures.

(=I'm calling)

I thought you might have some ideas.

(=Do you have any ideas?)

1. I'm calling to see if everything's OK for Friday.

__________________________________________________________________2. I'd like to ask you a question about Simon.

_____________________________________________________________

3. I know you'll be interested in this.

__________________________________________________________________