Comprehension problems
Date: 2015-10-07; view: 459.
The phrases you need.
Part III. Telephoning: checking, clarifying, active listening.
Reading.
C. Put the dialogue between secretary and caller into the correct order.
Leave a message
Ask for information
Explain someone is unavailable
After waiting
Ask the caller to wait
B. Put the words in the right order. Write the answers under the correct heading below.
a Can me to ask you back him call?
b Do you be he'll know how long?
c Hold check. Just on a moment I'll…
d I'll sure the message make she gets.
e I'm sorry she's maternity leave but on.
f Right, you waiting to keep sorry.
g She's at desk her at the moment not.
h What's connection with it in?
1______________________________________________________________________
2_______________________________________________________________________
3_______________________________________________________________________
4_______________________________________________________________________
5 (caller)_________________________________________________________________
6 (secretary)______________________________________________________________
7Can you ask him to call me back?____________________________________________
Promise action
8_______________________________________________________________________
(Secretary's phrases)
a Sorry, she's out of the office right now.
b Of course. Can you give me your name?
c Good morning. Logistica.
d Right, I've got that. It's just James Matthews about the containers in Hamburg.
e Is there anything else?
f And what's it in connection with?
(Caller's phrases)
g No, that's all. Thank you for your help. Goodbye.
h Hello. I'd like to speak to Lena, please.
i It's about the containers in Hamburg.
j Could you ask her to call me back?
k Yes, that's right.
l Yes, it's James Matthews. Lena knows me.
1(S) __ 2 (C) __ 3 (S) __ 4 (C) __ 5 (S) __ 6 (C) ___
7 (S) __ 8 (C) __ 9 (S) __ 10 (C) __ 11 (S) __ 12 (C)___
I'm sorry, I don't understand.
Can you speak more slowly, please?