Make a complaint
Date: 2015-10-07; view: 533.
The phrases you need.
Part V. Telephoning: complaints
Reading.
C. In the next call, Bulent calls Andy to change the arrangements. Complete the dialogue with the words in the box.
| can't make it come up fits my plans for the time of year ‘ll look over there reschedule sorry again still open these things happen would be good |
B: Hello Andy. This is Bulent Gul here – from Istanbul.
A: Oh, hello Bulent. How nice to hear from you! How are things (1)____________in Turkey?
B: It's very hot – much hotter than usual (2)____________. What about the UK?
A: We‘re having a lovely autumn. I can see the trees from my window.
B: Very nice (3)____________, Andy. I'm calling about our meeting at the end of the month. Unfortunately I (4)_______________ on the twenty-ninth. Something urgent has (5)__________________.
A: Don't worry about that. (6)___________________.
B: Can we (7)_________________? Are you free the previous day – the Monday?
A: Let me just check. Yes, that's fine. I have an appointment but the timing is (8)___________________. What time (9)__________________ for you?
B: The same time? Eleven?
A: Yes, that's fine.
B: Good. I'm (10)__________________ about the change. I hope it's not a problem for you.
A: No, no problem, I can make it on the Monday. Actually it (11)_________________ quite well.
B: OK. I (12)____________________ see you on the twenty-eighth and I'll send an email to confirm.
A: See you then. Bye.
I'm calling in connection with my order, reference number …
We received the order this morning but you only shipped … pieces
We still haven't received the…
There's a fault with the …
There seems to be problem with the invoice.
I'm sorry, that isn't good enough.