A3) Read the text and answer the question.

Date: 2015-10-07; view: 544.

A1) What makes a good communicator? Choose the three most important factors.

Text A

fluency of language an extensive vocabulary being a good listener

physical appearance a sense of humour grammar accuracy

not being afraid of mistakes an awareness of body language

product knowledge visual gestures

What other factors are important for communication?

1.6 (A2)What kinds of problem can you occur with some of the forms of communication above? Think about

Formality\ informality jargon standard way of doing things

Technology tone of voice visual gestures

What should you know while dealing with people in business?

In business, people have to deal in person with all kinds of people. You may have to use English when talking to different people within your company who don't speak your language: these may becolleagues or co-workers, superiors or subordinates - who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal in English with people from outside the organization: clients, suppliers, visitors and members of the public. Moreover, these people may be friends, acquaintances or strangers - people of your own age, or people who are younger or older than you. The relationship you have with a person determines the kind of language you use.

This relationship may even affect what you say when you meet people: for example, it's not appropriate to say 'Hi, how are you!' when meeting the Managing Director of a large company or to say 'Good morning, it's a great pleasure to meet you' when being introduced to a person you'll be working closely with in the same team.

Remember that people form an impression of you from the way you speak and behave- not just from the way you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere - and of what sounds rude or unfriendly. Good manners in your culture may be considered bad manners in another.

Remember also that your body language, gestures and expression may tell people more about you than the words you use. Companies that want to be successful in foreign markets have to be aware of the local cultural characteristics that affect the way business is done.

Managing a truly global multinational company would obviously be much simpler if it required only one set of corporate objectives, goals, policies, practices, products and services. But local differences often make this impossible. The conflict between globalization and localization has led to the invention of the word 'glocalization. On the one hand, the countries of North America and north-west Europe, where relations are largely based on analysis, rationality, logic and systems, and, on the other, the Latin cultures of southern Europe and South America, where personal relations, intuition, emotion and sensitivity are of much greater importance. Thus we should be aware of such differences.