You are in a meeting. People cannot agree with each other. Do you.

Date: 2015-10-07; view: 589.

Task 1. How good are you at managing conflict? Answer the questions in the quiz below. Then count your score and compare it with a partner.

Business English: Conflict

Don't

Tiptoeing through the minefield

Task 5. Read the text about social etiquette for business people and retell it in 4 sentences. Ask 7 questions on the text.

Do

· show an interest in, and at least an elementary knowledge of the country you are visiting;

· learn a few words of the language – it will be seen as a complement;

· be sensitive to countries who have bigger and better known neighbors, and try not to confuse Canadians with Americans, New Zealanders with Australians, Belgians with French;

· Familiarize yourself with the basics of business and social etiquette. As a starting point, learning how to greet people is very important.

· Assume you won't meet any communication problems because you speak English. You may think you are paying somebody a compliment by telling them their business is going a bomb. Americans will infer you think it is falling. Appear too reserved. As Americans are generally more exuberant than their European colleagues, they may equate reserve with lack of enthusiasm.

Quiz

a). say nothing?

b). intervene and propose something new?

c). take sides with those you like?

d). suggest a 10-minute break?