Remotely Locking or Wiping a Device

Date: 2015-10-07; view: 391.

Once enrolled, a device or group of devices can be remotely locked or wiped. In this example, a remote lock will be performed. A remote wipe can be attempted, but do it only on a device you don't mind reconfiguring. Administrators can lock the device via Profile Manager, and users can lock it via the user portal website.

Upon requesting a lock, a confirmation pane will appear, a passcode will be requested, and the lock command will be sent. Mac computers are shut down, and an Extensible Firmware Interface (EFI) passcode is set, so it needs to be entered to use the computer again. For iOS devices, the screen is locked, and the passcode is enforced.

There are two ways devices can be locked or wiped:

▶ Profile Manager—Log in to the Profile Manager web app, and select the device or group of devices to be locked. In the Action (gear icon) pop-up menu, choose Lock. The content of the Action menu will vary depending on whether it is a device or device group.

▶ User portal—Once users log in, each device they enrolled will be displayed in the Devices pane. The lock and wipe choices are presented in each device listed.