Choose the best answer to complete the following sentences.

Date: 2015-10-07; view: 558.

Look through the sentences and decide which of them are True (T) or False (F).

a) Telephone and computer make communication fatser, but they can`t provide the warmth and emotion of face-to-face communication.

b) There is nothing that motivates someone less than seeing their boss go and say “thank you” to them in front of everyone.

c) People like the boss who said “thank you” to everyone personally.

d) The reader or listener may think you don`t care and that's why you avoide meeting them in person to discuss the issue.

e) The team shares the task given by e-mail properly and they perform the work on time.

f) Nonverbal communication means nothing in business.

g) An apology mail is not enough in a situation when you failed to perform a task for the client.

h) It's necessary to remember that 55 per cent of meaning in a communication comes from facial and body language and 38 per cent comes from vocal inflection, and seven per cent - from the words themselves.

i) To resolve a conflict over email or a phone call is sometimes a very good idea.

j) Your style of communication says a lot about you as a specialist.

a) _______ made the interaction very simple.

1. telephones

2. technology

b) Face-to-face communication provides _______.

1. effectiveness

2. emotions and cordiality

c) In many situations _______ is the only means to interact.

1. face-to-face gathering

2. e-mail communication

d) Express yourself - _______ your colleague's cabinet and congratulate them on the successful report or the recent presentation.

1. call to

2. go to

e) When the boss appreciates his employees he tries to _______.

1. avoid communication

2. express personal “thanks”

f) A listener or a reader can_______ the information via Internet or telephone.

1. wrongly perceive

2. better understand

g) _______help individuals understand the importance of a task and the need to complete it on time.

1. nonverbal communication

2. personal presence

h) The best way to apologize in business is to _______.

1. visit the client`s office

2. write an apologetic e-mail

i) _______ are ordinary in most organisations.

1. conflicts at work

2. workplace discussions

j) People are always _______ of others without noticing it.

1. under control

2. under careful inspection