Electronic Communication Etiquette

Date: 2015-10-07; view: 482.

Introduction and Greeting Etiquette

Dressing Etiquette

Handshake Etiquette

· When shaking hands always offer a firm handshake with your fingers titled down and your thumb up. However, ensure your handshake is not so firm that it crushes or hurts the other person's hand. This indicates that you are dominant.

· Limit the time of handshakes to 2 to 3 seconds and take your hand back gracefully.

· Avoid patting on the back of the hand.

· While shaking hands, greet the person by looking into his/her eyes.

· Always wear neat and nicely pressed formal clothes. Choose corporate shades while you are picking up clothes for your office wear.

· Women should avoid wearing exposing dresses and opt for little but natural make-ups. Men need to keep their hair (including facial hair) neatly trimmed and set.

· Always polish your shoes.

· Keep your nails clean.

· Wear clothes which you are comfortable in and can carry well. This is very important while you are in a business meeting or client presentation.

· When you are getting introduced, either shake hands or nod your head.

· If you are in charge of introducing other people always introduce the lower ranked person to the higher ranked one.

· When first introduced, stand up to meet or greet the person.

· While communicating with your colleagues, seniors or clients through emails, always address the person with 'Dear' 'Hi' or 'Hello' followed by a title (Mr./Mrs./Miss etc.) and his/her name and end your mail with 'Yours Sincerely' or 'Yours Truly', whatever suits best with your name and designation. Also, always mention a 'Subject' to all your official mails.

· Keep official mails preferably short and precise. However, if the subject demands elaborate details and explanations, go ahead but use a friendly formal language instead of a casual one.

· While speaking over telephones, always greet the other person while starting and ending the call. Always speak politely.

· Include your contact details and the date while sending faxes.

· While participating in conference calls introduce all the participants to each other at the beginning.