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Date: 2015-10-07; view: 438.

Decision - making

Decision-making is the process if identifying and selecting a course of action to solve a specific problem. It is usually the manager who must decide what action to take. Managers' decisions are like the framework within which other employees take a decision and act. Managers take different types of decisions under different circumstances. They decide where to locate their new office, how to motivate the staff, when to schedule their corporate party.

Managers have to vary their approach to decision making, depending on different situations. There can be programmed and nonprogrammed decisions. Programmed decisions are decisions made in accordance with habits, rules and routine problems. Nonprogrammed decisions are those that deal with unusual or exceptional problems, e.g. such problems as how to allocate a company's resources, how to improve the relationships inside the staff.

Decision – making is closely connected with problem solving. These parts are key parts in a manager's activity.

Usually the problem-solving process consists of some stages. First of all, investigate the situations: define the problem, identify the decision objectives, i.e. decide what would constitute a good solution, diagnose the causes; develop alternatives: finding creative and imaginative alternatives; evaluate alternatives and select the best one; implement the decision.