Problem solving on the phone

Date: 2015-10-07; view: 387.

Role play 2

1. An HR manager plans to leave for a training trip to France tomorrow. However, the tickets haven't arrived yet. He is going to be late for the training session. He phones the representative of the travel agency to complain. What would you say?

2. You are the manager of a small training firm. All your managers are too busy for the next ten days. But you have got an urgent order to hold a workshop for a famous corporation to morrow. How would you manage the situation?

3. You have bought a plane ticket to London over the Internet, but you have not received confirmation by post of the booking. You are anxious, because the flight is tomorrow. You are going to Phone the agency. What exactly do you want from the airline?

4. You are the customer relations officer for a mail sport company. Your policy is not to accept returned goods after 21 days. How far are you prepared to bend company policy fir the sake of good customer relations?

You can use the following expressions: