TRANSCRIPT 2

Date: 2015-10-07; view: 369.

IY.

III.

II.

KEYS

IV. Fill in the blanks, using active words from the texts.

1. Leaning forward slightly will … a person to continue talking with you.

2. … on … with colleagues, as anyone who works in an office knows, is a vital element in our working lives.

3. Another approach to resolving interpersonal conflicts is increasing the amount of communication between those involved, so that each side comes to understand and … the other more.

4. Be cooperative with regard to the shared physical working … .

5. … compliments and debts no matter how small they are.

6. Respect each other's … .

7. There are ‘rules of relationships' that might be useful as general … of what to do and what not to do in your dealings with others.

Ex. 1

Get on well, working relationships, to rate, one of the main sources of job satisfaction; general markers; to generate a number of rules; a close friend; relationships with spouses, siblings, work colleagues, subordinates and superiors; to look in the eye; to criticize publicly; to discuss in confidence (privately); to repay debts; to break the rule; to ask for help; to stand up for somebody; to denigrate somebody; to raise the problem; work setting(s); to engage in joint leisure activities.

Ex. 3

dislike; decrease; informal; useless; subordinate; uncomfortable; frequently; to break (ignore); completely

Ex. 7

The idiom ‘to buttonhole someone' is a historical one. It was originally ‘to buttonhold' and meant to hold on to the buttons of someone's coat. The idea was to sell goods to a reluctant customer by stopping him from walking away. Over the years the verb has become buttonhole and its meaning has grown to include talking to someone on any subject which the listener does not want to hear.

KEYS TO REVISION TEST N 2:

I.

1 a, 2 q, 3 d, 4 m, 5 f, 6 g, 7 i, 8 r, 9 k, 10 l, 11 e, 12 n, 13 p, 14 b.

1 - to rate, 2 - to denigrate, 3 – to repay, 4 guidelines, 5- to stand up for, 6 –a fair share of the workload

1 B, 2 A, 3 A, 4 B, 5 C, 6 A, 7C, 8 A, 9 B, 10 C, 11 B, 12 A, 13 C.

1 - encourage, 2 – getting (on) well, 3 – trust, 4 – conditions, 5 – repay, 6 – privacy, 7 – markers.

A pleasant smile is a strong indication of a friendly and open attitude and a willingness to communicate. It is positive, nonverbal signal sent with the hope that the other person will smile back. When you smile, you demonstrate that you have noticed the person in a positive manner. The other person considers it a compliment and will usually feel good. The result? The other person will usually smile back. Smiling does not mean that you have to put on a phony face (лживая маска) or pretend that you are happy all of the time. But when you see someone you know, or would like to make contact with, do smile. By smiling, you are demonstrating an open attitude to conversation.

You might not realize that closed posture is the cause of many conversational problems. Typical closed posture is sitting with your arms and legs crossed and your hand covering your mouth or chin. This is often called the “thinking pose”, but just ask yourself this question: Are you going to interrupt someone who appears to be deep in thought? Not only does this posture give off “stay away” signals to others, but it also prevents your main “signal sender” (your mouth) from being seen by others looking for receptive conversational signals. Without these receptive signals, another person will most likely avoid you and look for someone who appears to be more available for contact. To overcome this habitual way of standing or sitting, start by keeping your hands away from your mouth, and keep your arms uncrossed. Crossed arms tend to indicate a defensive frame of mind, and thus one not particularly favorable to outside contact. They can also indicate impatience, displeasure, or judgment – any of which would discourage people from opening up. Open posture is most effective when you place yourself within communicating distance of the other person – that is, within about five feet. Take care, however, not to violate someone's “personal space” by getting too close, too soon.

UNIT 3