VOCABULARY DRILL
Date: 2015-10-07; view: 429.
Unit2
Part II
Write a summary of the text B.
* Appendix 2 p.148
8. Make a report on one of the topics. Find information about The first Russian scholars of religion, Religious study, The history of Religious studies worldwide, The history of religious studies in Russia. Use extra sources (books, magazines, the Internet).
Remember to:
· make a plan before you start to write
· organise your report logically
· use the key vocabulary of the unit
· look at Appendix 2 p.148 for proper linkers
· support your opinion with examples
· check your report for errors when it is ready
· apply audio and visual aids if necessary
HOTEL SERVICES
TEXTS
Read the texts and answer the questions:
THE FRONT OFFICE
When hotel guests arrive, they expect the front office clerks to offer them a nice welcome. They will want someone to help them in checking-in.
The front office is in the lobby of a hotel. It consists of the reservation department and the reception desk or the front desk.
The reservation department provides booking of the hotel rooms.
The front desk provides sale of rooms, guest registration, key service, message and mail service, guest accounts.
Each employee in the front office has got a specific task.
The booking clerk will help the guest to arrange a booking.
The receptionist or the room clerk will help the guest to check in. When the receptionist watches the guest arrive, he meets and greets him. The receptionist asks the guest to fill in a registration form and assigns a room to him. Before the receptionist assigns a room, he or she will check the guest's booking and the available accommodations. Most hotels offer single and double rooms. There are also some fine suites. A guest may ask the receptionist to provide an extra bed in a double room for his family member.
A hotel guest often wants someone to deliver messages and mail for him. The front desk performs this duty. There is always a rack with message boxes behind the counter.
A hotel guest always wants someone to take care of his room key. The front desk will do it. There is often a key drop at the desk.
When the guest checks out, he wants someone to help him with accounts. The cashier at the front desk will do it.
Every hotel manager relies on his front office to provide brief and convenient checking-in and checking-out.
THE BELL SERVICE
When hotel guests check in, they expect someone to show them to their rooms. They also want someone to help them with their luggage. Often guests would like some employee to run errands for them. These are duties of the bell service.
At the head of the bell service is the bell captain. The bell captain's post in next to the front desk. The bell captain directs bellmen.
The room clerk gives the guest's room number and key to the bellman. The bellman escorts the guest to his room. He escorts the guest to the elevator first and then to the floor. There the bellman shows the guest his room. He must show where the light switches are. He must also explain how to use the room appliances: the TV-set, telephone, air-conditioning. The guest may want him to explain some other hotel services: room service, laundry or dry-cleaning.
In many hotels the bellman also carries the guest's luggage. But some hotels have got porters who must carry the luggage. Very often the bellman or the porter use a cart to move the luggage.
The bellmen also run errands for the guests. They can even page guests in the hotel. You can see a bellman carry a sign with the name of the guest whom he is paging. Or you can hear a bellman call out the name while he is carrying the sign.
THE HOUSEKEEPING
When guests stay at the hotel they expect somebody to clean their rooms. The housekeeping department does it.
At the head of the housekeeping service is the housekeeper. He supervises the chambermaids.
Chambermaids prepare the rooms before the guests check in.
The housekeeper tells the maids to general clean the rooms or to make up the rooms. He may ask the maids to scrub down the bathrooms or just change the bed linen and the towels. Generally the maids air the rooms, make the beds, dust the furniture, vacuum clean the floor, wash the bathroom, empty the waste baskets.
Chambermaids use carts to carry supplies: soap, tissues, bed and bath linens. There are containers for dirty linen and rubbish on those carts.
Chamdermaids use master keys to provide security for the hotel rooms.
If the guests need extra bedding or rollaways, the housekeeping service will do it. The housekeeping service provides hair dryers and irons if the guests need them.
When guests check out, the housekeeper inspects the rooms. The housekeeper informs the front desk if everything is in order. He also informs which rooms are occupied and which rooms are vacant.
THE SECURITY DEPARTMENT
When guests stay at the hotel, they expect someone to protect them.
The hotel security department must protect the guests from all dangers: robbery and burglary, fire or flood. At the head of the hotel security department is the security officer.
The guests may keep their valuables in a safe-deposit box. The security department is in charge of it. The security department employees are prepared to protect the guests in case of any crime.
Often the guests lose their stuff in the hotel. They may leave their purses and wallets, hand-bags and umbrellas, hats and coats in bars or restaurants, restrooms or lobbies. The security department is in charge of the lost and found office.
The security department employees are trained for emergencies. They are prepared to help the guests in case of fire or other dangers. They are responsible for warning the guests of the danger. They are in charge of smoke detectors and fire extinguishers throughout the hotel.
The security department provides fire drills for all hotel employees. Each hotel employee knows all emergency exits.
In case of an injury there are first aid kits throughout the hotel. The security department is in charge of them too.
ACTIVE VOCABULARY
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