Page 41 – suggested answer

Date: 2015-10-07; view: 487.

Page 41

Page 41

Page 40

An Important Order

Page 40

Page 39

Page 39

On-the-spot Decisions

Page 39

Correspondence

a She wants to speak to Peter Simpson.

b Because he hasn't replied to her text message.

c She needs a copy of a certificate for customs.

d He will e-mail her a copy of the certificate as a PDF.

e jim.jfa@lineone.net

I'll send you a copy of the certificate.

Don't worry, I'll deal with the e-mail straight away.

No, don't worry, I'll ring him about it this afternoon.

Well, I'll send him an e-mail, then.

Never mind – I'll send him a fax.

Well, in that case, I'll write him a letter before I leave the office.

So, we'll fly out to see him!

a John Bird

b a hydraulic pump

c SG 94321

d five

e 22 June

f It's for a new customer.

a my conversation b to confirm c five d 22 June e important

A: Could I speak to Elena Moretti, please?

B: Speaking. Is that John?

A: Yes. Hello, Elena. I'm phoning back about your order.

B: Yes, it's quite urgent.

A: Don't worry. I've got all the details in your e-mail. No problem.

B: That's good. I was rather worried about it.

A: Well, can I help you with anything else?

B: No, but I hope we get more business from this customer.

A: Yes, of course. Okay, I'll be in touch. Bye for now.

B: Goodbye.

The delivery date is wrong – it should be 22 June.

Dear Elena

In answer to your e-mail of June 1st, I have checked our correspondence and I agree that you are absolutely right about the delivery date. I apologise for the mistake.

I have spoken to our production department, and they are giving your order top priority. As a result, I can confirm that the delivery date will be June 22nd.

Once again, please accept my apologies for the mistake.

Best wishes

John Bird