Listen, read and practise.

Date: 2015-10-07; view: 640.

1. A: Hello, 69077 (six-nine-oh-double seven).

B: Hello, it's (Susan Roberts) here. Can I speak to John, please? A: Speaking.

2. A: Hello, 33467.

B: Oh, hello, Mrs Gibson. It's Adam here. Can I speak to Laura?

A: I'm afraid she's out.

B: Oh, that's a nuisance.

A: Can I take a message?

B: No, thanks. Just tell her I phoned and I'll call back later.

A: OK. I'll do that. Bye for now.

B: Bye.

3. A: Hello.

B: Could I speak to Mr Ivaftov?

A: Who's calling, please?

B: This is Brown from the Foreign Office.

A: Thank you. I'm putting you through.

I: Ivanov speaking.

4. A: Hello.

B: Hello. Is this the home of Mr Lawrence?

A: That's right.

В: I'd like to speak to Mr Lawrence.

A: Hold on, please. He's coming to the phone.

5. A: Mr Brown's office.

B: I'd like to speak to Mr Brown.

A: One moment. Hold the line, please. I'll see if he's in.

A: Mr Brown. You're wanted on the phone.

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6. A: Hello?

В: Hello. Is Dick there?

A: Yes, he is.

B: Can I speak to him?

A: Just a minute. I'll get him.

7. A: Hello. Dean Black's office.
B: Could I speak to Dean Black?
A: May I ask who is calling?

B: Susan Abbott.

A: Just a moment, Ms Abbott. I'll connect you.

8. A: Hello?

B: Hi. This is Bob. Can I speak to Steve? A: Sure. Hang on.

9. A: Good afternoon. Dr Anderson's office. Can I help you?
B: Yes. I'd like to make an appointment with Dr Anderson,
A: Fine. Is Friday morning at ten all right?

B: Yes. Thank you. A: Your name?

10. A: Hello?

B: Hello. May I speak to Emily?

A: She's not at home right now. Can I take a message?

B: No thanks. I'll call back later.

11. A: Hello.

B: Hello. Can I speak to Mary?

A: She's not here right now.

B: Oh, could I leave a message?

A: Certainly. Just a minute. I have to get a pen.

12. A: Hello?

B: Hello. Could I speak to Jack?

A: Who?

B: Jack. Jack Butler.

A: There's no one here by that name. I'm afraid you have the wrong

number. B: Is this 221-3892? A: No, it's not. B: Oh. I'm sorry. A: That's okay.

13. A: Hello.

B: May I speak to Dr Robinson?

A: You have the wrong number.

B: I do?

A: What number did you dial?

B: 239-8063.

A: This is 8064. Try it again.

B: I'm sorry to have bothered you.

A: That's OK. Goodbye.

14. A: Could I have extension 2387, please?

B: I'm afraid the line's engaged at the moment. Do you want to hold?

15. A: Hello.
B: Hello.

A: Could you tell me the code for Rome, Italy please?

B: Are you dialling direct?

A: Yes.

B: One moment. It's 010 396, followed by the number.

A: Thank you, goodbye.

16. A: Hello, Barclays Bank, Chesswood.

B: Hello. Can I speak to the manager, please?

A: Hold on. I'll put you through ... I'm afraid Mr Smith isn't in his

office. Can I take a message? B: Don't worry. I'll ring back later. A: All right. Goodbye.

17. A: Hello. May I speak to Mr Roberts?

B: Sorry, sir. Mr Roberts is not available. Is there any message? A: No, thank you. I'll call back later. B: Right. Goodbye.

18. A: Directory Enquiries. Which town, please?
B: HaiTOgate. Yorkshire.

A: Can I have the surname, please?

B: Duncan.

A: And the initial?

B: Janet.

A: What's the address?

B: 42 Collier Lane.

A: Thank you. The number you want is 0423 287221.

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19. A: Information.

В: Will you please give me the telephone number of Stevens Travel

Ltd, the manager's office? A: Just a moment, sir ... Hello! The number is 01-977-2217. B: Oh-one nine-double seven double two-one-seven. A: That's right. B: Thank you very much.

20. B: Good evening. Can I speak to Mr Jones, please?

A: Sorry. Mr Jones is on another line. Will you wait, please?

B: All right.

A: Sorry to have kept you waiting. I'm putting Mr Jones on the line.

B: Thank you.

21. A: International. Good evening.

B: Good evening. I want to book a call to Moscow for 10 p.m. My

name is Pavlov. A: Good. What number are you calling from? B: It's 843-1227.

A: What number do you want in Moscow? B: 244-40-90.

A: Would you like to make it personal? B: No. I just want a station-to-station call. A: Thank you.

22. A: Hello. I'm wondering if you could help me. I've been dialling

340-1908 for the past hour but I can't get through. B: One moment, please. I'll check the line. (After a moment.) You are through now, sir. Go ahead, please.

23. A: I'm sorry. I can't hear what you are saying. Could you speak up, please?
B: Hello, hello ... Are you there? (No reply).

A: Operator, we had a very bad connection and could scarcely hear each other. Then we were cut off completely. Could you help us? Operator: Yes, sir. I'll try to do something about it.

yt V>usy Day

9.00

Amanda: Mr Dawson's office.

Jenny: Oh, it's Jenny. Can you give Mr Dawson a message? I

won't be in till Friday, I've got flu; I saw the doctor

this morning.

OK, Jenny. I'll pass the message on. I hope you feel better soon.

Mr Dawson's office. May I speak to Mr Dawson, please? I'm afraid he's away on business. He'll be back to­morrow. Can I take a message? Please. It's Tom Watkins here. Look, I can't make the meeting on Tuesday afternoon. Something important's come up. I'll ring Peter on Wednesday.

Hello, Godfrey. What can I do for you? Mr Dawson isn't here, is he? No, not at the moment.

Ah ... it's just that I want Friday off. You see, my grand­mother died yesterday. I'll have to go to the funeral. Oh, I'm sorry. How old was she? 92.

Mr Dawson's office.

Can you put me through to Mr Dawson?

I'm afraid he isn't here today. Would you like to leave a

message?

Oh, right. Wadley's Garage here. It's about his new car.

It isn't ready yet. There's a strike at the factory today.

Good afternoon. Mr Dawson's office. Good afternoon. This is Juliet Dobson from West­ern Video Systems. Mr Dobson's at the trade fair in Lyon, isn't he?

Yes, that s right. He should be here tomorrow. Well, can you give him this message first thing in the morning? I'm afraid we must cancel our last order. The customers have changed their minds, again!

Good afternoon. Mr Dawson's office.

Hello, this is Miguel Gonzalez speaking. Is Peter there?

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Amanda: No, I'm afraid he's away on business today. Can I

pass on a message, Senor Gonzalez?

Mr Gonzalez: Yes. I may be in London from the 21 st to the 25th. I want to see Peter then, if possible. It's about the agen­cy in Mexico.

Mr Dawson's office.

My name's Samantha Ellis. Can you get Mr Dawson to phone me as soon as he gets back from Lyon? It really is very urgent.

Mr Dawson's office.

Ah, Miss Hayward. This is Charles Berry.

Oh, good afternoon, sir.

I've got an important message for Mr Dawson. Give it

to him the minute he comes in. Just say, 'Don't supply

Mason and Company until further notice.' I'll explain

later.