Conversation A

Date: 2015-10-07; view: 468.

GUEST REGISTRATION CARD

Studios Inn Hotel Hollywood Boulevard

This time one of you is a check-in clerk, your partner is a guest. Interview the guest and complete this guest registration card for him/her.

HOTEL PROBLEMS

ONE SHOULD KNOW THAT: HOTEL FACILITIES

Large hotels usually prefer payment by credit card, and you can assume that rooms will have facilities like a
bathroom, colour TV, and direct-dial telephone. In small hotels you may have to ask about things like these:
Room Service / Sports Room / Business Services / Pool / Air Conditioning / Jacuzzi / Non-
Smoking Rooms / Hair Dryer / Satellite TV / Telephone / Fax Machine.

3. Work in pairs. Imagine that one of you is booking a room at a hotel, the other one is a booking clerk at a hotel. Role play a conversation using the phrases from the dialogue above and ‘Hotel Facilities' information above.

First name: Middle initial: Last name: Title:

Home address:

Home phone number:

Company name:

Company address:

Company phone number:

Nationality (only for non-US citizens):

New Destination:

Passport number:

Car License plate:

Wilbur Meeks has just arrived at the Studios Inn Hotel, in Hollywood. It's 12 noon.

Front Desk Clerk: Your room will be ready in approximately one hour, sir. We're getting it

ready right now.

Wilbur: I'm sorry, this just isn't good enough! I want my room now. I've had a long

flight from Chicago.

Front Desk Clerk: Our official check-in time is 3 p.m., Mr Meeks. The departing guests do not have to check out until noon. I'm afraid we don't have a room available at the moment.

Manager: If you'd like to take a seat in the bar. You can have a coffee while you are waiting.

(Five minutes later)

Wilbur: I want to speak to the manager!

Manager: We're full because of the convention. I'm sorry, but there's nothing I can do.

Wilbur: Look, if I don't get a room now, I'll take my business elsewhere!

Manager: There's no need to get angry, Mr Meeks. The room will be ready soon.

Wilbur: Don't you understand? I want it immediately!

Manager: Look here, Mr Meeks. If you don't like our service, you might be happier elsewhere. I can call you a cab ...