How can I help you? – You must find the telephone number of this client.

Date: 2015-10-07; view: 772.

His mother taught him how to win and lose. That you could do both and do them right. She told him every day, that's the way it is, that's the way it is. You better recognize it, see it that way, and deal with it. And she constantly knew how to hug, and she knew how to kick. And the combination of hugging and kicking is always an important part of managing. It's an important part of leadership.

You can't give somebody a raise, you can't give them a bonus, you can't give them a stock option, without sending it in with the category that they're in, and if they're in the bottom ten, they get zero raises, zero stock options, they don't get a bit of bonus, they get zero. That's the message, that you're in the bottom ten. And so there are no surprises to anyone in this system.

Until you get a culture where people are required every year to lay out their top twenty, their middle seventy, and their bottom ten, and every employee who joins the company knows that's the rule of the game, that's the way it is, you can't do this.

They are the members of the company- low and high.

Mr. Welch's point of view about business is that he thinks building the best team is the main point.

I like the first part of the interview best of all. I like how he describes what the business is. It's very vivid and exact.

2. What is Mr. Welch's point of view about business?

3. Who does he call A, B and C's?

4. What business culture is he for?

5. What points does he make about management?

6. What does he mean when he says that kicking and hugging is an important part of managing?

Learning the Basic Vocabulary

A.Match the words on the left with their definitions on the right. Use a dictionary if you need.

B.Word-building. Fill in the table where possible. Use a dictionary. Mind that there may be more than one noun or adjective in a box.

Useful Language

A.Explain the following word-combinations from the interview with Jack Welch. Give their Russian equivalents.

· a bottom-ten-seed player- игрок "основание десять семян"

· give somebody a raise-дать кому-нибудь подняться

· fielding the best team- выставление лучшей команды

· management precepts- управленческие предписания

· bemoan the fact-оплакивать факт

· ratch somebody up - ratch кто-нибудь вверх

· nonsensical meetings- бессмысленные встречи

· massive reports- массивные отчеты

· to get into the soul of every person- войти в душу каждого человека

· wind up with the meeting-завершение встречи

· combination of hugging and kicking- комбинация объятия и удара ногой

· go back high fiving- вернуться назад высокая fiving

B.Fill in the gaps with the words from the box.

1. And people go on to do different things and their career, or they move to different companies, or they move to different teams.

2. If you want to have the winning team, you weed out the C's.

3. There is the small local operation that somebody can do very well in, there's the global enterprise in high technology that somebody else can do very well in.

4. People go through a couple of cycles of improvement.

5. And until you get a culture where people are required every year to lay out their top twenty, their middle seventy, and their bottom ten…

Focusing on Grammar

A.Identify the use of the modal verbs in the sentences, then write a synonymous expression(s).

B.Fill in the blanks as in the example.

C.Fill in must, can't, should, may, might, could and the appropriate form of the verbs in brackets.

D.Express requests in as many sentences as you can using the following sentence patterns:

Pattern 1. Can I use your pen? (informal)/MAY

Pattern 2. Could I borrow your book? (polite)/CAN

Pattern 3. May I use your phone, please? (formal)/CAN

Pattern 4. Might I use your phone? (very formal)/CAN

Pattern 4. Will you phone me tonight? (very friendly)/WOULD

Pattern 6. Would you mind giving this message to your boss? (polite)/WILL

E.Link the following requests(1-4) with reasons(a-d), then think of your own sentences (some other requests to explain your reasons):

1. Will you let me chair the meeting? - I have some announcements to make.

2. Can you approve the report today? - Then we can get the project moving.

3. Can you meet with me soon? - The customer made a special request for it

4. Would you finish the project by Friday? - My team are keen to get started as soon as possible.

Note: Research shows that when people link their requests with a reason, they are much more likely to get a “yes response. Try to phrase your requests carefully, so that you get the response you require.