Read the following voice mail. Write down a message for the manager of Blue Horizon, Carla Davis.
Date: 2015-10-07; view: 757.
LANGUAGE FOCUS: TELEPHONE MESSAGE
WRITING
Look at the following conversations. The speakers don't use the correct language for speaking on the phone. Make the necessary changes, and then practice your own conversations with your partner.
a) A Galaxy Computers.
B I want to speak to Harris.
A Who are you?
B Johnson.
A Who? Repeat your name, please.
B Michael Johnson.
A Sorry, the line is engaged. Want to wait?
B No. Tell him I called, right?
A Right.
b) A I want to speak to Mrs Lee.
B That's me but I'm busy.
A Sven Nyman talking. I want to talk about your order.
B Call me back later.
c) A Are you James Cassidy?
B No. Who are you?
A Ann Schmidt. Is James Cassidy there and, if he is, can I speak to him?
B He can't speak to you. Give me a message.
| For a telephone message write down only the important information. Use note form. Make sure you write the correct telephone number of the caller. Include your name as well. Telephone Message To: Danny Randall Name of caller: Brett Sinclair Date: 7th April Time: 10:15 a.m. Message: Meeting place with Adriana changed from Grappa's to Café Continental. Be there at 9:00 p.m. Action: Call back if problems 04321 172 Signed: Frank Churchill |
Message received today at 3:45 p.m.
Hi. This is Mike Park from head office. This is a message for Carla Davis. Just to let you know Mr Cortes, that's C-O-R-T-E-S, head of customer relations, arrives on Tuesday at 2:30, flight BA 502. Can you meet him at the airport, please? Thanks.
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