Email 2

Date: 2015-10-07; view: 596.

Email 1

Emails - commercial

In the exchange of emails below a customer makes an enquiry and the supplier replies:

To:info@powerpack.com

Subject:Specifications for power packs

I visited your stand at the Energy Trade Fair in Hanover and was impressed by your range of power packs based on fuel cell technology.

I picked up a brochure at the fair, and would now like some more detailed technical specifications for your range of fuel cells for small handheld devices.

In particular, I would like to know about power packs suitable for a portable DVD player.

Please send details of size, energy output, etc.

I look forward to hearing from you.

To:Dan Bailey

Subject:info re power packs

Thank you for your email. I'm attaching a document that gives

full details of our range of power packs

Can I draw your attention to models FC68 and FC 72? These would be ideal for a small handheld device.

i would welcome the opportunity to discuss your needs m more detail. May I suggest that I call you in a day or two?

In the meantime, please don't hesitate to contact me personally if you have any questions. My direct tine is given below.

Best wishes

The person writing email 2 will be a sales consultant, and they use the enquiry as a chance to enter into a sales dialogue. After further telephone conversations and entails the customer now places an order: