Task 10. Watch the video sequence and fill the gaps in these sentences.

Date: 2015-10-07; view: 380.

Task 9. Identify the most efficient way (phone call, interview, memo, or newsletter) of handling the following communication situations? Briefly explain your answers.

Task 8. Make up a list of criteria for choosing among the channels and media.

Richer Leaner

1.Informing everyone in the company of your department's new procedure for purchasing equipment.

2.Leaving final instructions for your secretary to follow while you're out of town.

3.Disciplining an employee for chronic tardiness.

a.In America, according to Alice Stiffer, almost everyone has ___ and ___ . Many companies have ___ . One of her customers in Scandinavia prefers to send a ___ when they have a question, rather than __ her. She says that people in the UK are more ___ on the phone. When ‘cold phoning' a company she says that it's best to ___ to people.

b.Paula Horwood faxes people abroad because of the ___ and because of the ___ . If the recipient has difficulty understanding they can usually find somebody in the office to help them. Faxes are also useful if you're trying to contact someone who's ___ all the time.

c.Julia Broadhurst prefers to fax people in the USA because a fax is ___ for the recipient when they start work.

d.When Paula Horwood sends a fax she can ___ about it once it's been sent. If there's no reply, she has to ___ it ___ with another fax or a ___ .

e.Alison Baker ___ all her phone calls with faxes so that she has a record to ___ later on.

f.As far as John Wall is concerned, phoning long distance is unsatisfactory because there is often a ___ or an ___ . Spending time composing a fax makes him ___ more about what he wants to say and helps him to express his ideas in a ___ form. The recipient can also have more ___ to think about the reply.

g.Alison Baker uses e-mail to the office in Texas because it's an ideal way of getting ___ in writing. E-mail is also used ___ throughout the building she works in.

Task 11. Based on the video you have seen, discuss these questions:

1. Which of the views expressed matched your own experiences or theoretical knowledge? Give your reasons.

2. Which of the views didn't match your own experiences or theoretical knowledge, and why?

3. What is your attitude to ‘cold calling' (telephoning a company to establish contact with them)?

4. If you have the choice, do/would you prefer to send a fax, telephone, write a letter, send an internal memo or use electronic mail? Give your reasons.

5. All the speakers seem to prefer to fax – what are the difficulties and drawbacks of sending a fax?

6. What do/would you do on the phone if there's a bad connection (noise, echo, time delay, etc.)?

7. Do you agree that writing things makes you think more clearly about your message than telephoning?