Letter 2.8.

Date: 2015-10-07; view: 451.

Letter 2.7.

PLACING ORDERS

There are at least two types of letters placing orders: the one with and the one without an official purchase order. Consider two types of orders-answers to the letter, define the difference between them, pay attention to their wording.

Have you found difficulty in understanding the italicized terms in the letters above? Match the following business and financial terms to their Ukrainian equivalents.

banker's draft терміни постачання

pro forma invoice безвідкличний акредитив

irrevocable Letter of Credit замовлення на товар

Cat. Ref. банківська тратта

terms номер за каталогом

purchase order зразок рахунку-фактури

Complete the table with the focus phrases of letters placing orders.

ACKNOWLEDGING ORDERS

The acknowledgment of orders should be the happiest task of every business correspondent. This is especially true if the correspondent is writing to acknowledge the first order from a new customer or an unusually large order from an established customer. Appreciation for the order should always be mentioned.

When acknowledging an order, you should, of course, make routine reference to it and give information about when and how it will be shipped. If you cannot fill the order immediately or cannot fill it at all, say so in a friendly and courteous way so that you retain good will.

Many companies today have abandoned the practice of acknowledging orders, particularly when the order will be filled promptly. Some companies respond to orders by immediately sending an invoice, and some employ the halfway measure of using printed acknowledgment forms. But however handled, confirming an order helps to establish goodwill by reassuring the customer that the order has been received.

Any order acknowledgment, whatever the circumstances, should contain specific information. It should let the customer know exactly what is being done about the order by

1. mentioning the date of the order;

2. including the order or invoice number;

3. explaining the date and method of shipment;

4. acknowledging the method of payment.

Of course, all order acknowledgments should also express appreciation for the order and assure the customer that it will be filled.