Letter 2.11.

Date: 2015-10-07; view: 516.

Letter 2.10.

Letter 2.9.

Consider the following acknowledging letter and the letter advising despatch. Pay attention to their wording.

Complete the table with the focus phrases of letters dealing with orders.

CLAIM AND ADJUSTMENT LETTERS

Claim and adjustment letters merely represent two sides of the same problem. Since a claim is a request for adjustment, it should supply as complete information as possible to prevent unnecessary correspondence which will cause a delay in adjustment. A claim should explain what is wrong, giving exact and complete information about dates, amounts, etc. It should explain the inconvenience or loss suffered from the mistake, clearly indicate the adjustment desired, and support the claim by some appeal to the sense of fair play or integrity of the reader. A claim letter should not be hostile, sarcastic, or accusing, unless there is extreme provocation.