Grapevine

Date: 2015-10-07; view: 421.

Every business organization adopts some formal channels of communication which may be upward, downward, or (1) _____ or all the three. They are usually in the form of notices, announcements, reports, official or (2)_____ letters, advertisements, etc. Formal channels are officially recognised and (3)_____. They make the working of the organisation (4)_____. They motivate the (5) _____. They provide the necessary (6)_____. But formal channels operate with some limitations. A continuous maintenance of a formal channel is time and (7)_____ consuming. At ordinary times, they exist for their own sake without any (8)_____, as a formality and routine. Sometimes, free flow of information gets affected by (9) _____ factors.

Formal and Informal Channels of Communication

Fill in the gaps with the proper word from the table below.

Considered as its shortcomings and how to eliminate them?

Which of the listed features of the downward communication can be

Diagonal communication means the use of upward, downward and horizontal communication.

Diagonal or multi-directional Communication

· It does not depend on any particular mode.

· Improves the feedback on all levels of the organization.

· It promotes understanding, motivates employees and gives a sense of belonging and involvement to all people at all levels.

· It may lead to a meaningless criss-cross communication which will lead to chaos and confusion.

Large organizations, where there are a large number of people working closely, generate certain informal or unofficial channels of communication. These channels exist with or without official patronage. Even if they are officially and secretly patronised, they are not authentic. This type of communication is generally called “Grapevine” communication. Grapevine communication is an informal, unofficial, horizontal channel of communication because generally peer groups participate in it.