Teamwork. Ethics.

Date: 2015-10-07; view: 410.

Questions for Discussion and Review

Summarizing the information

1. Explain how cultural differences affect business communication.

2. Identify cultural barriers to communication.

3. Explain basic guidelines for effective multicultural communication

4. Describe key strategies for effective global business communication.

5. Review business communication principles.

1. Discuss how business practices such as outsourcing and off-shoring affect

business communication.

2. What is corporate culture and how does it affect communication?

3. List five core cultural dimensions and give an example of how each influences

communication.

4. Define cultural relativism, ethnocentrism, and stereotyping; explain how each

one affects communication.

5. Discuss four guidelines for effective multicultural communication.

Choose a specific cultural dimension from among the following: ethnicity, race, gender, age, or disability. Interview other students who represent the chosen cultural dimension (the person choosing age would choose individuals under 16 years of age and over ). Identify the interviewees not by name but by their cultural dimension characteristic. As a group, prepare a report to submit that summarizes all responses by specific ethnicity, race, gender, age, or disability. As a group, prepare a report to submit that summarizes all responses by specific ethnicity, race, gender, age, or disability.

Suggested interview questions:

a. Give an example of a time when you thought you were mistreated because of

your ethnicity, race, gender, age, or physical condition.

b. What do you consider the most important values that you learned from your

parents or grandparents?

c. Has anyone said anything about your ethnicity, race, age, or physical condition

that was embarrassing or offensive to you? If so, explain and tell why you think

this occurred. If not, explain a word, phrase, or nonverbal gesture that you

would find offensive.

9. Technology. Global.

India is a well-known location for offshore sites and outsourcing operations for large corporations. Using an encyclopedia, website or other resources, research the culture of India. Write a report about what you learned that may affect communication between a Ukrainian businessperson and a business colleague native to India who has little knowledge of Ukrainian culture. E-mail the report as an attachment to your instructor. The following topics suggest possible subheadings for your report.

a. Business customs.

b. National holidays.

c. Time.

d. Transportation modes.

e. Foods and family customs.

f. Languages.