OPTION 1

Date: 2015-10-07; view: 407.

TESTS IN BUSINESS COMMUNICATION

Summarising

Check your knowledge:

· name the types of reports and the reasons for writing them

· name the phrases used for presenting facts with opinions

· name the phrases used for reinforcing facts to support ideas

· name the phrases used for making recommendations

· name different parts of a short report

1. All kinds of stress can be avoided.

True False

2. Writing is more unique and formal than speech.

True False

3. External communication can be formal or informal.

True False

4. A report is made before thorough enquiry.

True False

5. In a negotiation both parties have pre-determined goals.

True False

6. One way communication informs the receiver whereas two way communication is an exchange of information.

True False

7. The complimentary close of a letter must agree in tone with salutation.

True False

8. Feedback is immediate in business organisation.

True False

9. One party is more than enough to have negotiation.

True False

10. Interactional communication includes newspapers, books and TV.

True False

11. The most valuable asset of a company is...

a)people b)money c)assets

12. Barrier for written communication can be

a)Language b)Climate c)Geographical area

13. The most effective way of communication is :-

a)Written b)Oral c)Visual

14. Short informal reports used internally are known as …

a) statistical reports b) research reports c) memo reports

15 The correct data line for a business letter is …

a) 6/2/12 b) June 2, 2012 c) 2 June, 2012 d) all of the above

16 In a letter________ consists of name and address of the person or organization to whom the

letter is being sent to.

a)Inside address b)Salutation c)Complementary close

17. Written communication can be kept as ________ record.

a)Statistic b)Legal c)Friendly

18.The smallest units of communication are ____________ .

a)Pictures b)Words c)Letters

19. Assuming that all persons in a culture are alike is called __________ .

a)Harassment b)Stereotyping

20. The communication process begins with ________ who transmits the message

a)Receiver b)Sender