Accommodating strategy

Date: 2015-10-07; view: 539.

Avoiding strategy

Evaluative feedback

Descriptive feedback

Four communication styles

closed, blind, hidden, and open; closed, blind, hidden, and open four communication styles

feedback response from others in the form of information, opinions, and feelings

disclosure voluntarily sharing information, opinions, and feelings with

others

curvilinear the relationship between disclosure and satisfaction, because satisfaction is low when disclosure is both lo and high, and is best when disclosure is at a moderate level

A-type conflict refers to the emotional reactions that can occur when

disagreements become personal rather than professional,

results in hostility, anger, resentment, and distrust; sidetracks

the team from issues

C-type conflict disagreement that focuses on problem and issue-related

differences of opinion; improves team productivity and

relationships and creates feelings of satisfaction

feedback that is tactfully honest and objective

feedback that is judgmental and accusatory

a lose-lose strategy where individuals attempt to passively ignore the conflict rather than resolve it

a lose-win strategy where individuals attempt to resolve the conflict by passively giving in to the other party