Literature
Date: 2015-10-07; view: 407.
High-context culture
Low-context culture
Collectivistic culture
Individualistic culture
Procedure of collaboration
Collaborating strategy
Competing strategy
Compromising strategy
a lose-lose strategy with attempts to resolve conflict through assertive give-and-take concessions or cooperation
a win-losing strategy where an individual uses aggressive behavior to satisfy one's own needs at the expense of the other person
a win-win strategy where parties attempt to jointly resolve the conflict with the best solution agreeable to all parties
1. clarify the situation 2. set two conflicting solutions aside 3. guide group to new solutions through brainstorming 4. combine all solutions and choose one
emphasizes personal rights and responsibilities, privacy, voicing one's opinion, freedom, innovation and self expression
culture that emphasizes people's social roles and obligations
context the information that surrounds an event
messages are clearly spelled out- they are direct and explicit
messages rely only minimally on spoken words that tend to be brief, indirect, and implicit
1. Mary Ellen Guffey, Dana Loewy, Essentials of business communication. Eighth Eddition- 2010, South-Western, a part of Cengage learning. - 444p.
2. Business Communication for Successby Scott McLean Publisher: Flat World Knowledge- 2010
3. Marry Ellen Guffy, Kathleene Rhodes, Patricia Rogin.Business communication. Process and product.Nelson Education, 2010, 240p.
4. A.C. Krizan, Patricia Merrier, Joyce P. Logan Business Communication.Eighth Edition. - 2010 – 736p.
5. James L. Clark, Lyn R. Clark, Business Communication . A Handbook
for Office Professionals, 11th Edition. – 2007 – 504p.
6. Lesikar , Raymond Vincent. Lesikar's basic business communication. – 9th ed. The McGrow-Hill Companies. Inc. - 2010. -678 p.
7. Robert Tilly. Fit for Business. Ділове листування. Знання. К.: 2010. – 160с.
8. Шевченко. Ділова англійська мова для економістів; письмова та усна комунікація. К.,КНЕУ, 2009.
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