Give yourself the following marks.
Date: 2015-10-07; view: 427.
Quiz
Task 1. How good are you at managing conflict? Answer the questions in the quiz below. Then count your score
1. You are in a meeting. People cannot agree with each other. Do you
a) say nothing?
b) intervene and propose something new?
c) take sides with those you like?
d) suggest a 10-minute break?
2. Your two closest friends have an argument and stop speaking to each other. Do you
a) behave as though nothing has happened?
b) bring them together to discuss the problem?
c) take the side of one and stop speaking to the other?
d) talk to each one separately about the situation?
3. You see two strangers. One begins to hit the other. Do you
a) pretend to be an off-duty police officer, and ask them what is going on?
b) call the police?
c) shout at them to stop?
d) walk away quickly?
4. Your neighbors are playing very loud music late at night. Do you
a) ask them to turn it down?
b) do nothing?
c) call the police?
d) play your own music as loudly as possible?
5. You are in the check-in queue at a airport. Somebody pushes in. Do you
a) ask them to go to the back of the queue?
b) say nothing?
c) complain loudly to everyone about people jumping queues?
d) report them to an airport official?
6. A colleague criticizes your work. Do you
a) consider carefully what they say?
b) ignore them?
c) get angry and criticize them?
d) smile, but wait for an opportunity to get back at them?
| a) 2 | a) 2 | a) 3 | a) 4 | a) 4 | a) 4 | ||||||
| b) 3 | b) 3 | b) 4 | b) 2 | b) 2 | b) 3 | ||||||
| c) 1 | c) 1 | c) 2 | c) 3 | c) 1 | c) 1 | ||||||
| d) 4 | d) 4 | d) 1 | d) 1 | d) 3 | d) 2 |
Results:
6 – 11 You need to improve your conflict management skills.
12 – 17 You are quite good at conflict management in certain situations.
18 – 22 You are good at conflict management in most situations.
23 – 24 You are excellent at conflict management. You should be working for the United Nations.
Task 2. What is the best way to handle a conflict: to avoid the problem or to discuss the problem and find a way out of the difficult situation? Prove your opinion using the following phrases:
- to argue with each other
- to show one's frustration by being aggressive
- to sort out the conflict in a constructive way
- to address the problem with somebody directly
- to ask what is wrong
- to listen to your partner carefully
- to understand one's problems and concerns
- to work out a way out of the situation constructively
Task 3. Read one of the following articles (from the Financial Times). Before you read, match the words from the article with their definitions:
| <== previous lecture | | | next lecture ==> |
| Task 4. Make the following sentences Active. | | | Group 2. |