Confidential

Date: 2015-10-07; view: 590.

Claudia Ortega Manuel Ortega

Director 1 Director 2

Our main asset is our employees. We aim to provide them with secure, interesting and well-paid work, in a pleasant working environment.

Our strategy is to rapidly expand our corporate business and to steadily develop our Travel Shop.

Athough the firm is doing well, the Ortegas know that it could be more profitable if it was better organized. A consultant has done a study of the agency and recommends reorganization in three areas:

1. management structure

2. office layout

3. working conditions

Management structure

^ ^

General Manager Marketing manager

^ ^ ^ ^ ^

Manager Manager Office Supervisor Sales manager

Travel Shop Accounts Manager Data processing ^

^ ^ ^ ^ Sales staff

Sales staff Accounts Administration Data processing

staff staff staff

1. General Manager has too much responsibility and feels very stressed. He complains also of having no contact with Manual Ortega (Director 2)

2. Sales Manager wants better communication with Manual Ortega. Manual is often away on business trips, so Sales Manager is not able to get his approval for important decisions like accounts for important customers.

3. Marketing Manager reports to Manual Ortega. However, most of her work is with Claudia Ortega, whose speciality is marketing.

4. The Accounts Department want more cooperation with Data Processing Department. On the other hand, Office Manager says that Supervisor Data Processing is always interfering in ( вмешивается) their office.