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Date: 2015-10-07; view: 592.

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An Important Order

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On-the-spot Decisions

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Correspondence

Practice 2

Practice 1

Grammar

a 5 b 3 c 2 d 7 e 4 f 6 g 1

a I'll have coffee, please.

b I'll have salad for a starter.

c I'll pay for the drinks.

d I'll help you with your computer program.

e I'll take a taxi to the airport.

f I'll give you a lift home.

a She wants to speak to Peter Simpson.

b Because he hasn't replied to her text message.

c She needs a copy of a certificate for customs.

d He will e-mail her a copy of the certificate as a PDF.

e jim.jfa@lineone.net

I'll send you a copy of the certificate.

Don't worry, I'll deal with the e-mail straight away.

No, don't worry, I'll ring him about it this afternoon.

Well, I'll send him an e-mail, then.

Never mind – I'll send him a fax.

Well, in that case, I'll write him a letter before I leave the office.

So, we'll fly out to see him!

a John Bird

b a hydraulic pump

c SG 94321

d five

e 22 June

f It's for a new customer.

a my conversation b to confirm c five d 22 June e important

A: Could I speak to Elena Moretti, please?

B: Speaking. Is that John?

A: Yes. Hello, Elena. I'm phoning back about your order.

B: Yes, it's quite urgent.

A: Don't worry. I've got all the details in your e-mail. No problem.

B: That's good. I was rather worried about it.

A: Well, can I help you with anything else?

B: No, but I hope we get more business from this customer.

A: Yes, of course. Okay, I'll be in touch. Bye for now.

B: Goodbye.