Business communication

Date: 2015-10-07; view: 682.

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Page 42-43

Page 41 – suggested answer

Page 41

The delivery date is wrong – it should be 22 June.

Dear Elena

In answer to your e-mail of June 1st, I have checked our correspondence and I agree that you are absolutely right about the delivery date. I apologise for the mistake.

I have spoken to our production department, and they are giving your order top priority. As a result, I can confirm that the delivery date will be June 22nd.

Once again, please accept my apologies for the mistake.

Best wishes

John Bird

1 a 8 b 2 c 5 d 4 e 1 f 7 g 6 h 3

2 Across: 1 delivery 6 prompt 8 informal 9 handwriting 10 fax 13 business 15 correspondence 19 check 21 decision 22 message 24 annoyed 28 welcome 29 down 30 confirm

Down: 2 immediately 3 expensive 4 signature 5 details 7 courier 11 apologise 12 reply 14 Internet 16 worried 17 phoning 18 mistake 20 that 23 skills 25 order 26 send 27 cost

3 Dear Mr Gonzalez

Thank you for contacting Lexington Technical Support. Unfortunately, I do not understand the nature of the problem you are having, or, in fact, even the product you are using. Can you please write back with as much information as you can about what product you are using, what you are trying to do, what problem you are having, etc.?

Best regards

Kamal Bouaissi

Technical Support Engineer

Dear Richard Tennant

Thank you for registering your Lexington product. Your new customer number is 55563500. When calling Technical Support (925-253-3050) or Lexington Customer Service (800-225-4880), please have your customer number ready. We recommend writing your customer number in your Lexington manual, keeping it with our phone numbers and filing this e-mail for future reference.

Thank you for your interest in Lexington. If there is anything we can do for you, please let us know. We will be happy to help you.

Regards

Lexington Customer Service