Writing
Date: 2015-10-07; view: 438.
You are a CEO of a delivery service company. Your regular customer witnessed an offensive phone answer to a client and has sent you complaints with this picture. Tackle the problem with a view of retaining this customer and preventing further complaints.
Work in pairs and act out the situation.
Skills Focus
Summarize both extracts in a short paragraph of fewer than 80 - 100 words exploiting the bulk of the key vocabulary.
Complete the following word expressions with proper prepositions. Make up sentences of your own with them.
Complete the table with derivatives
Vocabulary Development
| verb | noun | adjective |
| retention | ||
| to maintain | ||
| comprehensive | ||
| to compensate | ||
| diversity | ||
| to acquire | ||
| jeopardizing | ||
| complaint | ||
| personalize | ||
| familiar |
a) to offer samples … free
b) principal applied … any business
c) to convert those occasional customers …… “loyal customers”
d) aspect of business aimed at keeping the customers
e) to depending … the type of business
f) people are familiar ….. the retail rewards program
g) give you a leg … … the competition.
h) a key … good customer service
i) ask … advice … a product
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| Secrets Of Good Customer Service | | | Render the following passage into English |