Useful Key Phrases

Date: 2015-10-07; view: 530.

Making a Claim

A Sample Letters

Mr. Jack Brown,

Director

Used Books Online

Seattle, WA 98795

Dear Mr. Brown:

Would you please send me the following used books via COD? According to your Web site, orders need to include the title, author, and publisher.

Title: "Driving

Home"

Author:Peter Lawford

Publisher: Jackson and Co.

Title: "Landscaping for Fun"

Author:Janet Patterson Publisher:Nature Ltd.

Title: "Christmas

Myth"

Author: Margaret

Smith

Publisher:

Smoothers

Thank you very much,

Fred Finkleham,

Professor, OUS

Unfortunately, from time to time it is necessary to make a claim against unsatisfactory work. Claim letters are used to make claims due to unsatisfactory work or products by companies that have contracted another party to complete work. For example, if a company outsources production of a part required for a final product and is unsatisfied with the contractor's work, that company will write a claim letter to demand superior products. As such, claim letters have a very formal and serious tone. This example business letter provides a strong example of a claim letter and includes important phrases to express your dissatisfaction and future expectations when making a claim.

· As someone who has worked with ...

· we were very disappointed to find / see / have discovered ...

· As our written agreement stipulated, we expected ...

· I think you will agree that a communication problem exists.

· We would like you to ..., or provide us with a refund.