Glossary in Business Communication

Date: 2015-10-07; view: 422.

communication the process of people sharing thoughts, ideas, an feelings with

each other in commonly understandable ways

sender the source of the message

receiver the interpreter of the message

stimulus this triggers a thought, which in turn triggers the desire to

communicate (first requirement for sending a message)

motivation second requirement for sending a message

encoding the process of putting a message into the form in which it will

be communicated

decoding the process the receiver goes through in trying to interpret the exact meaning of a message frame of reference our own background and experience that we use to encode and decode messages paraphrase(summarize in your own words) check the reception of your messages by asking receivers to do this

code the symbols that carry the message; language, paralanguage, and nonverbal cues

language spoken or written words used to communicate thoughts and emotions

paralanguage vocal elements that go along with spoken language, including tone of voice, pitch, rate, volume, and emphasis nonverbal causal intentional and unintentional means other than writing or speaking by which a person sends a message

channel the medium selected to carry the message (EX: face-to-face, phone, email, etc.)

channel richness the amount of information a channel can convey

feedback the verbal and visual response to a message